Shipping policy
Shipping Policy
Last updated: 18 August 2026
This Shipping Policy explains how orders placed through Camilla Rosales are processed, shipped and delivered.
Camilla Rosales is operated by RENAVERO Renato Majarič s.p., Slovenia.
SHIPPING DESTINATIONS
We currently ship orders:
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throughout Slovenia; and
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to selected destinations within the European Union.
Available delivery destinations are shown during checkout.
If your country or delivery area is not available during checkout, we are currently unable to ship to that destination.
We reserve the right to modify the countries and regions to which we offer delivery.
ORDER PROCESSING
Orders are normally processed and prepared for shipment within 1–2 business days after the order has been successfully placed and payment has been confirmed.
Business days are Monday to Friday, excluding Slovenian public holidays.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
During periods of high demand, promotions, holidays or exceptional circumstances, processing may occasionally take longer.
If a significant delay affects your order, we will make reasonable efforts to inform you.
SHIPPING WITHIN SLOVENIA
Orders delivered within Slovenia are shipped using DPD.
Standard Delivery
Shipping cost: €4.50
Estimated delivery time after dispatch is generally 1–2 business days.
Express Delivery
Shipping cost: €11.00
Express delivery uses the available priority DPD delivery service.
Although express orders are intended to arrive faster than standard delivery, delivery dates and times are estimates unless expressly guaranteed otherwise.
Free Shipping
We offer free standard shipping within Slovenia for qualifying orders of €65 or more.
Free shipping applies only to delivery addresses within Slovenia unless expressly stated otherwise.
Express delivery is not included in the free shipping offer unless specifically indicated during checkout.
SHIPPING WITHIN THE EUROPEAN UNION
Standard shipping to supported EU destinations costs:
€16.00 per order
EU orders are shipped using DPD or the relevant DPD partner network where applicable.
Estimated delivery time after dispatch is generally:
2–7 business days
Delivery time depends on the destination country and local delivery network.
The €16 EU shipping rate applies only to destinations made available by us during checkout.
Certain remote regions, islands, territories or other locations involving special carrier surcharges may not be available for delivery.
We do not currently offer free shipping for orders delivered outside Slovenia unless expressly stated otherwise.
DELIVERY TIMES
All stated processing and delivery times are estimates unless a specific delivery deadline has been expressly agreed.
Delivery may occasionally be affected by circumstances including:
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weekends and public holidays;
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carrier delays;
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severe weather;
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unusually high parcel volumes;
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strikes or transport disruptions;
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incorrect or incomplete delivery information;
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local delivery restrictions;
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events outside our reasonable control.
Where a delay occurs, we will work with the delivery provider where reasonably necessary to determine the status of the shipment.
Nothing in this Shipping Policy limits any mandatory rights you may have where an order is not delivered within the agreed or legally required period.
TRACKING
Once your order has been dispatched, you will normally receive a tracking number or tracking link using the contact information provided with your order.
Tracking information is supplied by the carrier and may occasionally take some time to become active after dispatch.
Customers are responsible for monitoring tracking information and, where necessary, responding to delivery notifications from the carrier.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully review:
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recipient name;
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street and house number;
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apartment or unit number, where applicable;
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postal code;
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city;
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country;
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telephone number and email address where requested for delivery purposes.
If you notice an error in your delivery information, please contact us immediately at:
We will make reasonable efforts to correct the address before dispatch, but we cannot guarantee that changes can be made once an order has entered the shipping process.
INCORRECT OR INCOMPLETE ADDRESS
If delivery cannot be completed because the customer provided an incorrect, incomplete or invalid delivery address, the parcel may be returned to us.
Where permitted by applicable law, the customer may be responsible for reasonable additional shipping costs actually incurred as a result of incorrect or incomplete delivery information supplied by the customer.
If reshipment is requested, additional shipping charges may apply.
This does not affect any mandatory consumer rights.
FAILED DELIVERY AND UNCOLLECTED PARCELS
DPD or its delivery partner may attempt delivery or redirect the parcel to an available pickup point in accordance with the carrier's procedures.
Customers are responsible for following carrier notifications and collecting parcels within the period specified by the carrier.
If a parcel is returned to us because:
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delivery was repeatedly unsuccessful;
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the recipient was unavailable;
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the parcel was not collected;
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delivery was refused without prior notification of withdrawal;
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incorrect delivery information was supplied,
we will contact the customer or process the returned parcel as appropriate.
Failure to collect or simply refusing delivery does not necessarily constitute a valid exercise of the statutory right of withdrawal. If you wish to withdraw from your purchase, please notify us in accordance with our Return and Refund Policy.
Where permitted by applicable law, reasonable costs resulting directly from failed delivery, return to sender or requested reshipment may be charged to the customer where the circumstances were caused by the customer.
LOST PACKAGES
If tracking indicates that your parcel may be lost or if it has not arrived within a reasonable period after the expected delivery date, please contact us at:
Please include your order number.
We will investigate the shipment and, where appropriate, open a claim directly with DPD or the relevant delivery partner.
Where we arranged the delivery to a consumer, responsibility for loss during transport remains with us until the goods are physically received by you or by a third party designated by you other than the carrier, except where applicable law provides otherwise.
If a shipment is confirmed as lost, we will provide the remedy required under applicable consumer law.
DAMAGED PACKAGES
If your parcel arrives visibly damaged, we recommend documenting the condition of the package before opening it.
Where reasonably possible, please take photographs showing:
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the exterior packaging;
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the shipping label;
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the damaged area of the package;
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the condition of the product inside.
Please contact us as soon as reasonably possible at:
and include your order number and available photographs.
We will handle any necessary carrier claim directly with DPD.
Damage occurring during transport arranged by us does not remove or reduce your statutory consumer rights.
MISSING OR INCORRECT ITEMS
If your parcel arrives but an item is missing or you receive an incorrect product, please contact:
Please include your order number and, where useful, photographs of the products and packaging received.
We will investigate the issue and provide an appropriate solution in accordance with applicable consumer law.
SPLIT SHIPMENTS
In some cases, an order may be sent in more than one parcel.
Where this occurs, you may receive more than one tracking number and parcels may arrive separately.
Unless clearly stated otherwise before purchase, you will not be charged additional shipping fees solely because we choose to divide your order into multiple shipments.
TRANSFER OF RISK
For consumer orders where delivery is arranged by Camilla Rosales, the risk of accidental loss of or damage to the goods generally remains with us until you, or a third party designated by you other than the carrier, physically receives the goods.
If you independently arrange a carrier that was not offered by us, different rules may apply in accordance with applicable law.
CHANGES TO SHIPPING SERVICES
We may change available carriers, shipping methods, delivery areas or shipping prices for future orders.
Any applicable shipping charge will be communicated before an order is submitted.
Changes will not retroactively increase the shipping cost of an order for which a binding contract has already been concluded.
CONTACT
For questions regarding shipping or delivery, please contact:
Camilla Rosales
operated by
RENAVERO Renato Majarič s.p.
Ulica bratov Turjakov 21
2327 Rače
Slovenia
Email: info@camillarosales.com
Website: www.camillarosales.com
Camilla Rosales – Simply Divine.